Billing and how to cancel Swipey Premium
Premium is $7.99 a month, billed monthly. The four questions below cover almost every billing message support receives. The public price and what it includes are on the pricing page.
How do I cancel Premium?
Open your profile, go to Settings, then Subscription, tap Current Plan and choose to cancel. You may be offered an alternative, such as a discount or a pause; take it or carry on, then confirm. It takes under a minute. Premium stays active until the end of the period you paid for and nothing more is charged. Your hearts balance, Gallery and relationship levels are kept, and you can subscribe again later. The Swipey Assistant in the app can walk you through the same steps, and the cancellation guide covers Fanclubs and refunds.
How does a Swipey charge appear on my card statement?
It depends on the payment method used at checkout. The charge appears either under INVAI, the Cyprus company that operates Swipey AI (INVAI LTD), or under a name that contains Swipey; some statements add the city, Nicosia. If you see a charge you do not recognise, our card-charge guide explains how to match it to your account, and hello@swipey.ai can confirm it.
What payment methods work?
Cards, plus the alternative payment methods offered at checkout in the app since 17 August 2026. The price displayed at checkout is the one that applies.
Can I get a refund?
Refunds are handled case by case by support; there is no automatic money-back window published. Contact support through the Help Center or, if you are a Premium member, through Discord or email, and include the email address on the account.
What happens to my Custom AI if Premium lapses?
Your characters are not deleted. Relationship progression pauses without Premium, and a Custom AI chat locks seven days after Premium expires; subscribing again unlocks it straight away, with her memory intact. Basic chat with Platform Models continues on the free tier, and so do quests, the daily spin and the Feed.
Two more billing facts come up often. Fanclub subscriptions rebill at the price you joined at, a change that shipped on 26 August 2026. Hearts packs are bought through the purchase modal in the app, which shows the pack and its price before you confirm. Neither figure is printed on this site, because both are set inside the app and can change; the hearts explainer covers what hearts buy and every way to earn them without paying.
Account and sign-in
How do I sign in?
With your email address, with Google login, or with a passwordless magic link sent to your inbox. If a magic link does not arrive, check your spam folder and request a new one. The Swipey login guide covers each method, the UK age check and what to do if you are locked out.
Does my account work on every device?
Yes. Swipey runs in the browser on desktop, laptop, tablet and phone, and memory, characters, chats and hearts sync across devices on the same account. On a phone, the Install App banner adds Swipey to your home screen without an app store; TrySwipey's Swipey app and install guide shows the steps.
How do I delete my Swipey account?
Go to swipey.ai/profile?tab=settings, open the Profile tab, press Delete Profile and confirm. Deletion is permanent: your login, profile, chats and the media in them, your Custom AI companions and their memories, and your personal data are removed. Cancel an active Premium first on the same Settings page so you are not billed again. The full walkthrough is on our account deletion page.
How do I request my data?
Email hello@swipey.ai from your account address, under the privacy policy. Our safety and privacy summary explains what Swipey commits to about encryption, data sale and public galleries.
Which languages does Swipey support?
The app is available in English, German, French, Spanish, Japanese and Portuguese, and opens in your browser's language when it can. She replies in whatever language you write in. Voice calls are held in English, voice messages follow the language of the chat, and the Help Center and legal pages are in English.
Swipey support channels
Where is the Help Center?
At swipey.ai/faq. It has seven categories: Getting Started, Chat & Relationship, AI Content & Features, Hearts, Premium & Billing, How-To Guides, Privacy & Safety, and For Creators. Search was repaired on 3 September 2026.
What is the Swipey support email?
hello@swipey.ai. Write from the address you signed up with so the team can find your account, and include what you were trying to do, what happened instead and a screenshot if you can.
Is there live support?
Inside the app, the Swipey Assistant is a support chat pinned in your chat list, labelled as AI, rolling out from 25 September 2026. It answers billing, account and how-to questions and passes anything that needs a person to hello@swipey.ai. Premium also includes 24/7 support via Discord and email; the official Discord invite is discord.gg/5KYctXJSTZ, and the same server hosts the Swipey community.
How do I complain?
Follow the complaint policy on swipey.ai. It sets out how to submit a complaint and what happens next; we link to it rather than summarise it.
How do I report content?
Use the in-app reporting tools on the content itself, or follow the complaint policy route above. Reports about a Verified Creator Model are handled the same way; every creator has passed KYC and signed a release before onboarding.
When you write to hello@swipey.ai, send it from the email address on your account and, for a billing question, include the date and amount of the charge. Premium members get the fastest route through Discord and email, which run around the clock. Free users can also ask in the official Discord community; it is the same server, and the invite is on our About page with the other official channels.
Still stuck? The short official answers to the twenty most common questions are in the Swipey AI FAQ.
Frequently asked questions
How do I cancel Swipey Premium?
Open your profile, then Settings, Subscription and Current Plan, and confirm the cancellation (you may be offered a discount or a pause first). Premium runs until the end of the paid period, then stops billing. Hearts, Gallery and relationship levels are kept; a Custom AI chat locks seven days after Premium ends.
What is the Swipey AI support email?
The support email is hello@swipey.ai. Write from the address on your account and include what happened and a screenshot. You can also use the Help Center at swipey.ai/faq, the Swipey Assistant chat inside the app, and, for Premium members, 24/7 support on Discord (discord.gg/5KYctXJSTZ).
How do I delete my Swipey AI account?
Open swipey.ai/profile?tab=settings, choose the Profile tab, press Delete Profile and confirm. It is permanent and removes your profile, chats, media, Custom AI companions, their memories and your personal data. Cancel Premium first. If anything blocks it, email hello@swipey.ai from your account email.
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